Refund policy

Each payment unlocks one report, which is shown to you straight away. Because the service is delivered instantly, we don't normally refund a report once it has been shown.

We will refund in full if

• You were charged but the report did not unlock
• You were charged twice for the same report
• A technical fault on our side stopped you from seeing your report

How to ask for a refund

1. Email within 7 days of payment.
2. Include your Order ID (in your receipt email) or the UPI transaction ID.
3. We confirm within 2 working days. Approved refunds go back to the same UPI account, usually within 5–7 working days.

A failed UPI payment that left your account is returned by your bank automatically, usually within a few days.